How MUKI handles your information.

This notice explains what happens to the information you send through muki.co.ke. It is written to be readable, not to hide behind legal language.

Who is responsible

MUKI IT Services, operated by Muki and part of Zama Systems LTD, is the data controller for enquiries submitted through this website. Contact: muki@zama.co.ke · +254 725 345 345.

What we collect

• Enquiry details you submit: name, phone number, email address, location, the service you selected, and your description of the problem.
• Technical information captured automatically with the enquiry: IP address and browser user agent, used to prevent spam and abuse.
• Job records created once we work together: quotations, payments, notes and the technical details needed to deliver the service.

We do not use advertising trackers on this site, and we do not sell data.

Why we use it

• To respond to your enquiry and prepare a quotation.
• To deliver, support and invoice the service you request.
• To keep records required for tax and accounting.
• To prevent spam and misuse of the enquiry form.

Who sees it

Enquiry details are visible to Muki and, where needed for delivery, to colleagues within Zama Systems LTD. We use service providers for hosting, email delivery and payments; they process data on our instructions. We do not share your details with third parties for marketing.

How long we keep it

• Enquiries that do not become jobs: up to 24 months, then deleted.
• Client and job records: for the period required by Kenyan tax and accounting rules, currently seven years.
• Technical logs: normally 90 days.

Your rights

Under the Kenya Data Protection Act, 2019 you can ask to see the personal data we hold about you, ask us to correct it, or ask us to delete it where we have no legal obligation to keep it. Send the request to muki@zama.co.ke. You can also complain to the Office of the Data Protection Commissioner.

Cookies

This site sets a small session cookie to protect forms against cross-site request forgery, and a cookie that remembers your theme preference if one is set. No advertising or analytics cookies are set by default. If analytics is added later, this notice will be updated first.

Security

The site is served over HTTPS. Access to the enquiry dashboard is restricted to authorised staff with individual logins. Backups are encrypted at rest where the hosting platform supports it.

Changes

If this notice changes, the updated date at the top of the page will change. Material changes affecting existing clients will be communicated directly.